Terms and Conditions
Orders may be placed online at any time. A Tonya Gilbett Representative will confirm all orders. We have jewellery collections as well as one of a kind pieces. Occasionally a one of a kind piece has sold before it has been taken off the site. We regret this inconvenience and will do our best to find a substitute if possible. If this is the case we will contact you immediately and give you a list of possible substitutes for your perusal. Most pieces will ship within 7 to 14 days via Australia Post Express. A signature will be required upon delivery. You will be notified via email when your order ships. In order to protect each party, we reserve the right to request and require proof of identification before shipping.
Tonya Gilbett does not ship internationally. If you would like to make a purchase outside of Australia, please contact us and we will have a sales representative contact you with additional details including shipping fees, expected delivery.
All standard orders of in stock merchandise are returnable within 5 days of delivery provided the jewellery pieces are returned in a new and unused condition, including all packaging and materials contained in the original shipment. No returns are allowed for custom orders or pieces that have been altered in any way, including resizing. We will not accept for return of any merchandise that shows signs of wear or use, or alteration. All returns must be requested within five (5) days of receipt in writing, prior to shipping. There will be no exceptions. Absolutely, positively no returns or exchanges after five days of delivery for any reason. After we receive a request for return we will send the customer an empty insured postage paide Express Post parcel with shipping instructions. The parcel must be dropped off at a Post Office within two days of receipt of the return parcel. The cost of return shipping will be deducted from the return. We strongly suggest the customer requests a receipt from the Post Office when dropping of the parcel for proof of shipment.
Any and all attempts at credit card fraud or any fraud in any manner directed at Tonya Gilbett will be diligently tracked and prosecuted to the fullest extent of the law.